NHOS Premium provides access to advanced health intelligence tools, expanded evidence-informed resources, wellness tracking, and enhanced platform capabilities. Explore subscription options, billing information, and frequently asked questions before upgrading. Whether you're looking for dispute resolution for alternative billing or want to understand what NHOS Premium includes, this page provides all the information you need.

🔍 Unauthorized transactions? Clear dispute process exists

✓ A dispute resolution process exists for unauthorized transactions from alternative billing systems.

NHOS integrates alternative billing methods (carrier billing, direct carrier, third‑party payment partners). We have established a straightforward, user‑centric process to handle any claims of unauthorized transactions — no matter which billing system was used.

✅ CERTIFICATION FOR GOOGLE PLAY

You certify that your billing system has a process for users to dispute unauthorized transactions.

We hereby certify that NHOS's billing system (including all alternative billing methods offered) includes a formal dispute mechanism. Users can report unauthorized charges and receive a timely investigation, refund if applicable, and clear communication — as detailed below.

⚙️ How our dispute process works (for any alternative billing)
📋 Step‑by‑step dispute resolution
  • 1 User notices an unrecognized/unauthorized transaction from NHOS (via carrier bill, PayPal, or other alternative method).
  • 2 User contacts our dedicated support at support@nhos.health or uses in‑app “Report a billing issue”.
  • 3 Within 24h we acknowledge and request basic info: transaction ID, amount, date, billing method.
  • 4 We investigate with the alternative billing provider (carrier, etc.) — typically within 5 business days.
  • 5 If confirmed unauthorized: full refund processed immediately. User notified via email.
  • 6 Any disputed amount is credited back using the same billing method or original payment route.

We never charge fees for dispute handling.

🔎 Alternative billing systems covered
📱 Direct carrier billing (AT&T, Verizon, etc.)
💳 Third‑party wallets (PayPal, Venmo, Stripe)
📟 SMS/ premium billing (where available)
🔄 In‑app alt. payments (if enabled per region)

📬 To initiate a dispute directly:

Email support@nhos.health with the subject “UNAUTHORIZED TRANSACTION” and include your transaction details. We respond within 24 hours.

You can also use the “Report billing issue” form inside NHOS (Settings → Billing support).

Important: Disputes submitted through this process are investigated regardless of which alternative billing system was used. We comply with all chargeback rules from carriers and partners.

Dispute process exists (alt. billing) Certified for Google Play

Why Upgrade to NHOS Premium? ⭐ RECOMMENDED

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🧠
Expanded Health Intelligence
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📊
Advanced Wellness Tools
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📚
Continuous Knowledge Updates
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🔬
Support NHOS Development
Help fund ongoing research, maintenance, and innovation
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Privacy by Design
Premium experience without advertising or unnecessary data collection
⚡
Early Access Features
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NHOS Free vs Premium

Feature Free Premium
Health Knowledge Base ✓ ✓
Evidence Library ✓ ✓
Privacy-First Design ✓ ✓
Advanced Health Tools Limited ✓
Premium Tracking Features — ✓
Priority Features & Updates — ✓
⚡ Billing dispute team
For any unauthorized transaction issue — contact our resolution hub:
support@nhos.health

We aim to resolve all disputes within 5 business days.